Service center

Dekuma Welltec is proud of possessing international quality control system. Each system has obtained the ISO9001 certification. Total Quality Control and 5S have been widely and fully implemented all over the company.

The service network of Dekuma Welltec is all over the world:

There are 27 working agents in China mainland
20 overseas agents. Altogether there are over 180 certified after-sale service personnel. Each of them has worked in the machinery service field for over 5 years. They are experienced in fault diagnosis and trouble shooting, capable in communicating with customers.

What's more, we have several expertized, professional service supporting engineers, who give regular supports to each net site and pay periodical visits to customers.

Service Concept

Continuously improve customers' satisfaction with our professional, timely and high-efficient service.

Professional: We have a team of competent after-sale service engineers, who are dedicated, amiable and dutiful for the normal operation of machines. The whole process tracing is realized by Customer Relationship Management system and establishes good communication with customers. The Enterprise Resource Planing system forecasts the component demands and ensures the sufficient in coming of original parts.

Timely: After-sales service hotline bilingually. Wherever you are, just pick up your phone and we'll be right there beside you. We will provide you with the best solution in the shortest possible time.

High-efficient: Efficient for professional. One to one consultancy service, close-loop operation minimize the failure time.

Service hot-line

Rubber injection machine: +86-769-22667190

Extrusion line: +86-769-22667226

Blow moulding machine: +86-769-22667225